saleh alqrny, I am very sorry that you did not receive the product. We sent your product to you on time and sent you a packaging video. It was detained by customs due to your country's policy. However, since you reported this issue to me, I have been actively handling it for you and want to help you apply for a refund. I have been teaching you how to do it, but you did not cooperate with me, which made me very distressed.